SALES TERMS



SCOTT CAMPBELL
Pookie, 2013, Cut US currency, 63.5 x 53.5 cm (25 x 21 ins)



1. CONCLUSION OF THE AGREEMENT
The fol­lo­wing terms and con­di­ti­ons will apply if you place an order with us. Please
read them carefully. Deli­ve­ries shall be gover­ned exclu­si­vely by the fol­lo­wing gene­ral
terms and con­di­ti­ons, which form the basis for all agree­ments con­clu­ded on the basis
of the goods and ser­vices offe­red in the FROZEN PALMS online store.

2. ORDER ACCEPTANCE
We reserve the right to refuse orders. This deci­sion is at the dis­cre­tion of FROZEN
PALMS. If an order is not accep­ted, we will notify you of this by e-mail. We will inform
you by e-mail in the event that we are unable to accept your order.

3. PRODUCT INFORMATION
Frozenpalms.com dis­plays the pro­ducts cle­arly and true-to-life. Howe­ver, FROZEN
PALMS can­not gua­ran­tee that images and colors dis­played on the customer’s screen
will exactly cor­re­spond to the actual pro­ducts. Your brow­ser type and moni­tor may
affect the colors and images displayed.
By submitting the order you approve the size, material, color and design. You also
approve that our rugs are handmade and that the actual design of a manufactured
rug will vary from drawings, pictures and samples. Design and colors with silk or
viscose blend will appear different when viewed from alternate angles depending on
light and reflections. The artisanal production process ensures that each rug is unique
in its details and one of a kind. Therefore, variations in design and colors will
occur. Colors are subject to different dye lots and will vary from drawings, pictures
and samples.

4. PAYMENT
All pri­ces are in EURO. VAT will be applied. Customs duties or other local taxes
may have to be paid to the courier upon delivery of your order. They will be payable
by the customer and raise of its whole responsibility as well in terms for declarations
as for payments to the authorities qualified organisms for your country. We
recommend you contact your local customs authority to determine a landed cost price
prior to purchase completion. 
We accept pay­ment by Paypal or bank trans­fer.
Please contact us by phone or e-mail if you prefer to pay via bank transfer,
you will receive 2% discount on any bank transfer payments. 
The goods remain our pro­perty until com­plete payment.

5. STATUTORY RETURNS POLICY
RIGHT OF RETURN
FROZEN PALMS makes every effort to accommodate product returns with a generous
return policy. However if an item is customized or made to order, such as an hand
knotted or hand tufted rug, FROZEN PALMS cannot cancel the order after 48 hours of
placement or accept a return. Other goods recei­ved may be retur­ned (not worn / not
was­hed) wit­hin 7 days.
The 7-day period begins upon rece­ipt of return request in writ­ten form (e.g. by let­ter,
or email at info@frozenpalms.com
Sen­ding the goods or notice wit­hin this period is suf­fi­ci­ent. Returns should be sent in
original package to address stated by FROZEN PALMS.
FROZEN PALMS does not cover any return shipping costs.

6. CONSEQUENCES OF RETURNS
In the event of the effec­tive return, the ser­vices recei­ved by both par­ties are to be
retur­ned and any bene­fits obtai­ned (e.g. use bene­fits) are to be sur­ren­de­red. In the
case of dete­rio­ra­tion of goods, repla­ce­ment value may be clai­med. Obli­ga­ti­ons to
reim­burse pay­ments must be ful­fil­led wit­hin 30 days. The dead­line begins upon
sen­ding the goods.
END OF RETURNS POLICY

7. WARRANTY
War­ran­ties for any deficiencies of the purchased goods are deter­mined by legal
requi­re­ments. FROZEN PALMS applies the Swedish Consumer Purchases Act. All
rugs ordered via FROZEN PALMS have a 1 year manufacturer’s warranty against
faulty craftsmanship. Non-Transferability: These warranties are extended only to the
original purchaser and are not transferable. Warranties are not applicable to carpet
sold as second quality, irregular, used or mill end. These terms are construed in
accordance with Swedish law and Swedish Law shall apply.

Consequential or Incidental Damages: WE EXCLUDE AND WILL NOT PAY
CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER THIS WARRANTY. By this we
mean any loss, expense, or damage other than to the carpet itself that may result from
a defect in the carpet. Including, without limitation, trip charges, delivery delays, extra
handling and labor involved in bordering or sculpturing. Colors are subject to different
dye lots and may vary from pictures displayed on www.frozenpalms.com.
This does not constitute a product defect. Our partners use the highest quality dyes
available that offer most resistance to fading.
However, there are no dyes that are completely “photo stable” or impervious to fading in
different lights. Over time, any material left in strong sunlight or
illuminated spotlights will fade. White may become yellow over time or after being
exposed to strong sunlight or illuminated spotlights. Color variation is not a manufacturer fault.
A new rug will always initially shed (surplus wool) and sprout.
This is typical of all new handmade rugs and it is not a defect. Simply clip any loose
threads that appear and vacuum regularly. Personalized and custom-made items are,
regretfully, non-returnable, unless there is a manufacturing defect.

Your rug warranties DO NOT COVER:
- Damage resulting from carelessly opening the shipping packaging that the rug is
delivered in, i.e. knife cuts.
 
- Damage resulting from any accidents or mishandling such as staining, soiling,
burning, flooding, cutting, and damage caused by pets, staining from common
household food or beverage substances.
- Damage or appearance issues on rugs installed on stairs, in bathrooms, or in kitchens.
- Problems caused by wetting or persistence of excessive moisture.
- Damage or appearance problems due to client's own choice of material.
- Changes in carpet color resulting from external causes, such as fading due to sunlight,
lights, ozone, or spills of household chemicals and other non-food and non-beverage substances.
- Differences between the color and texture of the image shown on www.frozenpalms.com and the actual rug.
- Marks on the floor by unremoved rug protection tape.
- Problems caused by improper installation.
- Deterioration of anti slip padding that might appear over time.
- Yellowing, shedding or crushing.
 
8. WASHING AND CARE INSTRUCTIONS
The customer’s atten­tion is drawn to the washing and care instruc­tions sta­ted on the
pro­duct labels. FROZEN PALMS shall not assume any lia­bi­lity for dama­ges resul­ting
from incor­rect treatment.

9. PROVIDER IDENTIFICATION
USA
FROZEN PALMS
Romaine Street, West Hollywood, CA 90046, USA
Opening hours Monday to Friday 9:00 to 18:00
P + 1 323 450 9660
Mana­ger:
Joakim Andreasson
Con­tact via e-mail
info@frozenpalms.com

EUROPE, ASIA, PACIFIC & MIDDLE EAST 
FROZEN PALMS
Heurlins Pl. 1, 41301 Gothenburg
P + 46 708 750 404
Opening hours Monday to Friday 9:00 to 18:00 
Mana­ger:
Kersti Ericsson
Con­tact via e-mail
info@frozenpalms.com

11. AMENDMENTS AND UPDATES
These gene­ral terms and con­di­ti­ons will be updated from time to time. The new
gene­ral terms and con­di­ti­ons apply from the date of publi­ca­tion on
www.frozenpalms.com.
Should any pro­vi­sion of the agree­ment or of the gene­ral terms and con­di­ti­ons be or
become inva­lid, or if the agree­ment is incom­plete, the rema­in­der of the agreement
shall not be affected.


12. RESPONSIBILITY
Frozen Palms / frozenpalms.com will not be held responsible for the inexecution of the
contract concluded in the event of unavailability or out-of-stock condition of the
product, of cause beyond control, disturbance or all-out strike or partial in particular of
the mail service and means of transport and/or communications, flood, fire. Frozen
Palms / frozenpalms.com
 will not incur any responsibility for all consequential
damages because of present, trading loss, loss of profit, loss of chance, damage
or expenses.

13. IMAGE & CONTENT RIGHTS
All images and con­tent used on the Inter­net may be used only by FROZEN PALMS
or its part­ners. Any unaut­ho­ri­zed use is prohibited.

14. DISCLAIMER FOR EXTERNAL LINKS
On www.frozenpalms.com, FROZEN PALMS may link to other web­sites (“exter­nal
links”). FROZEN PALMS expressly decla­res that it has no con­trol whatsoever over the
design and con­tent of these lin­ked sites. We hereby exclude all lia­bi­lity regar­ding
these lin­ked pages. The owners of the respec­tive web­sites are solely responsi­ble for
the con­tent of their pages. We hereby also expressly dis­tance our­sel­ves from the
con­t­ents of all third party pages lin­ked to w FROZEN PALMS and do not accept these
con­t­ents as our own. This decla­ra­tion applies to all links shown and to all con­tent of
the pages to which the links lead.

15. PERSONAL INFORMATION
Frozen Palms / frozenpalms.com is committed to keeping all information confidential
that you will have to provide to place your order. The information will be used by
our services only.