SCOTT CAMPBELLPookie, 2013, Cut US currency, 63.5 x 53.5 cm (25 x 21 ins)
1. CONCLUSION OF THE AGREEMENT
The following terms and conditions will apply if you place an order with us. Please
read them carefully. Deliveries shall be governed exclusively by the following general
terms and conditions, which form the basis for all agreements concluded on the basis
of the goods and services offered in the FROZEN PALMS online store.
2. ORDER ACCEPTANCE
We reserve the right to refuse orders. This decision is at the discretion of FROZEN
PALMS. If an order is not accepted, we will notify you of this by e-mail. We will inform
you by e-mail in the event that we are unable to accept your order.
3. PRODUCT INFORMATION
Frozenpalms.com displays the products clearly and true-to-life. However, FROZEN
PALMS cannot guarantee that images and colors displayed on the customer’s screen
will exactly correspond to the actual products. Your browser type and monitor may
affect the colors and images displayed.
By submitting the order you approve the size, material, color and design. You also
approve that our rugs are handmade and that the actual design of a manufactured
rug will vary from drawings, pictures and samples. Design and colors with silk or
viscose blend will appear different when viewed from alternate angles depending on
light and reflections. The artisanal production process ensures that each rug is unique
in its details and one of a kind. Therefore, variations in design and colors will
occur. Colors are subject to different dye lots and will vary from drawings, pictures
All prices are in EURO. VAT will be applied. Customs duties or other local taxes
may have to be paid to the courier upon delivery of your order. They will be payable
by the customer and raise of its whole responsibility as well in terms for declarations
as for payments to the authorities qualified organisms for your country. We
recommend you contact your local customs authority to determine a landed cost price
prior to purchase completion.
We accept payment by Paypal or bank transfer.
Please contact us by phone or e-mail if you prefer to pay via bank transfer,
you will receive 2% discount on any bank transfer payments.
The goods remain our property until complete payment.
5. STATUTORY RETURNS POLICY
RIGHT OF RETURN
FROZEN PALMS makes every effort to accommodate product returns with a generous
return policy. However if an item is customized or made to order, such as an hand
knotted or hand tufted rug, FROZEN PALMS cannot cancel the order after 48 hours of
placement or accept a return. Other goods received may be returned (not worn / not
washed) within 7 days.
The 7-day period begins upon receipt of return request in written form (e.g. by letter,
or email at firstname.lastname@example.org
Sending the goods or notice within this period is sufficient. Returns should be sent in
original package to address stated by FROZEN PALMS.
FROZEN PALMS does not cover any return shipping costs.
6. CONSEQUENCES OF RETURNS
In the event of the effective return, the services received by both parties are to be
returned and any benefits obtained (e.g. use benefits) are to be surrendered. In the
case of deterioration of goods, replacement value may be claimed. Obligations to
reimburse payments must be fulfilled within 30 days. The deadline begins upon
sending the goods.
END OF RETURNS POLICY
Warranties for any deficiencies of the purchased goods are determined by legal
requirements. FROZEN PALMS applies the Swedish Consumer Purchases Act. All
rugs ordered via FROZEN PALMS have a 1 year manufacturer’s warranty against
faulty craftsmanship. Non-Transferability: These warranties are extended only to the
original purchaser and are not transferable. Warranties are not applicable to carpet
sold as second quality, irregular, used or mill end. These terms are construed in
accordance with Swedish law and Swedish Law shall apply.
Consequential or Incidental Damages: WE EXCLUDE AND WILL NOT PAY
CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER THIS WARRANTY. By this we
mean any loss, expense, or damage other than to the carpet itself that may result from
a defect in the carpet. Including, without limitation, trip charges, delivery delays, extra
handling and labor involved in bordering or sculpturing. Colors are subject to different
dye lots and may vary from pictures displayed on www.frozenpalms.com.
This does not constitute a product defect. Our partners use the highest quality dyes
available that offer most resistance to fading.
However, there are no dyes that are completely “photo stable” or impervious to fading in
different lights. Over time, any material left in strong sunlight or
illuminated spotlights will fade. White may become yellow over time or after being
exposed to strong sunlight or illuminated spotlights. Color variation is not a manufacturer fault.
A new rug will always initially shed (surplus wool) and sprout.
This is typical of all new handmade rugs and it is not a defect. Simply clip any loose
threads that appear and vacuum regularly. Personalized and custom-made items are,
regretfully, non-returnable, unless there is a manufacturing defect.
Your rug warranties DO NOT COVER:
- Damage resulting from carelessly opening the shipping packaging that the rug is
delivered in, i.e. knife cuts.
- Damage resulting from any accidents or mishandling such as staining, soiling,
burning, flooding, cutting, and damage caused by pets, staining from common
household food or beverage substances.
- Damage or appearance issues on rugs installed on stairs, in bathrooms, or in kitchens.
- Problems caused by wetting or persistence of excessive moisture.
- Damage or appearance problems due to client's own choice of material.
- Changes in carpet color resulting from external causes, such as fading due to sunlight,
lights, ozone, or spills of household chemicals and other non-food and non-beverage substances.
- Differences between the color and texture of the image shown on www.frozenpalms.com and the actual rug.
- Marks on the floor by unremoved rug protection tape.
- Problems caused by improper installation.
- Deterioration of anti slip padding that might appear over time.
- Yellowing, shedding or crushing.
8. WASHING AND CARE INSTRUCTIONS
The customer’s attention is drawn to the washing and care instructions stated on the
product labels. FROZEN PALMS shall not assume any liability for damages resulting
from incorrect treatment.
9. PROVIDER IDENTIFICATION
Romaine Street, West Hollywood, CA 90046, USA
Opening hours Monday to Friday 9:00 to 18:00
P + 1 323 450 9660
Contact via e-mail
EUROPE, ASIA, PACIFIC & MIDDLE EAST
Heurlins Pl. 1, 41301 Gothenburg
P + 46 708 750 404
Opening hours Monday to Friday 9:00 to 18:00
Contact via e-mail
11. AMENDMENTS AND UPDATES
These general terms and conditions will be updated from time to time. The new
general terms and conditions apply from the date of publication on
Should any provision of the agreement or of the general terms and conditions be or
become invalid, or if the agreement is incomplete, the remainder of the agreement
shall not be affected.
Frozen Palms / frozenpalms.com will not be held responsible for the inexecution of the
contract concluded in the event of unavailability or out-of-stock condition of the
product, of cause beyond control, disturbance or all-out strike or partial in particular of
the mail service and means of transport and/or communications, flood, fire. Frozen
Palms / frozenpalms.com will not incur any responsibility for all consequential
damages because of present, trading loss, loss of profit, loss of chance, damage
13. IMAGE & CONTENT RIGHTS
All images and content used on the Internet may be used only by FROZEN PALMS
or its partners. Any unauthorized use is prohibited.
14. DISCLAIMER FOR EXTERNAL LINKS
On www.frozenpalms.com, FROZEN PALMS may link to other websites (“external
links”). FROZEN PALMS expressly declares that it has no control whatsoever over the
design and content of these linked sites. We hereby exclude all liability regarding
these linked pages. The owners of the respective websites are solely responsible for
the content of their pages. We hereby also expressly distance ourselves from the
contents of all third party pages linked to w FROZEN PALMS and do not accept these
contents as our own. This declaration applies to all links shown and to all content of
the pages to which the links lead.
15. PERSONAL INFORMATION
Frozen Palms / frozenpalms.com is committed to keeping all information confidential
that you will have to provide to place your order. The information will be used by
our services only.