SALES TERMS
SCOTT CAMPBELL
Pookie, 2013, Cut US currency, 63.5 x 53.5 cm (25 x 21 ins)
1. CONCLUSION OF THE AGREEMENT
The following terms and conditions will apply if you place an order with us. Please read them carefully. Deliveries shall be governed exclusively by the following general terms and conditions, which form the basis for all agreements concluded on the basis of the goods and services offered in the FROZEN PALMS online store.
2. ORDER ACCEPTANCE
We reserve the right to refuse orders. This decision is at the discretion of FROZEN PALMS. If an order is not accepted, we will notify you of this by e-mail. We will inform you by e-mail in the event that we are unable to accept your order.
3. PRODUCT INFORMATION
Frozenpalms.com displays the products clearly and true-to-life. However, FROZEN PALMS cannot guarantee that images and colors displayed on the customer’s screen will exactly correspond to the actual products. Your browser type and monitor may affect the colors and images displayed. By submitting the order you approve the size, material, color and design.
4. PAYMENT
All prices are in EURO, VAT incl. Customs duties or other local taxes may have to be paid to the courier upon delivery of your order. They will be payable by the customer and raise of its whole responsibility as well in terms for declarations as for payments to the authorities qualified organisms for your country. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Please contact us by phone or e-mail if you prefer to pay via bank transfer, you will receive 2% discount on any bank transfer payments. The goods remain our property until complete payment.
5. STATUTORY RETURNS POLICY
RIGHT OF RETURN
FROZEN PALMS makes every effort to accommodate product returns with a generous return policy. However if an item is customized or made to order, such as an hand knotted or hand tufted rug, FROZEN PALMS cannot cancel the order after 48 hours of placement or accept a return. Other goods received may be returned (not worn / not washed) within 7 days.
The 7-day period begins upon receipt of return request in written form (e.g. by letter, or email at info@frozenpalms.com
Sending the goods or notice within this period is sufficient. Returns should be sent in original package to address stated by FROZEN PALMS.
The 7-day period begins upon receipt of return request in written form (e.g. by letter, or email at info@frozenpalms.com
Sending the goods or notice within this period is sufficient. Returns should be sent in original package to address stated by FROZEN PALMS.
FROZEN PALMS does not cover any return shipping costs.
6. CONSEQUENCES OF RETURNS
In the event of the effective return, the services received by both parties are to be returned and any benefits obtained (e.g. use benefits) are to be surrendered. In the case of deterioration of goods, replacement value may be claimed. Obligations to reimburse payments must be fulfilled within 30 days. The deadline begins upon sending the goods.
END OF RETURNS POLICY
7. WARRANTY
Warranties for any deficiencies of the purchased goods are determined by legal
requirements. FROZEN PALMS applies the Swedish Consumer Purchases Act. All products ordered via FROZEN PALMS have a 1 year manufacturer’s warranty against faulty craftsmanship. Non-Transferability: These warranties are extended only to the original purchaser and are not transferable. Warranties are not applicable to items sold as second quality, irregular, used or mill end. These terms are construed in accordance with Swedish law and Swedish Law shall apply.
requirements. FROZEN PALMS applies the Swedish Consumer Purchases Act. All products ordered via FROZEN PALMS have a 1 year manufacturer’s warranty against faulty craftsmanship. Non-Transferability: These warranties are extended only to the original purchaser and are not transferable. Warranties are not applicable to items sold as second quality, irregular, used or mill end. These terms are construed in accordance with Swedish law and Swedish Law shall apply.
Consequential or Incidental Damages: WE EXCLUDE AND WILL NOT PAY CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER THIS WARRANTY. By this we mean any loss, expense, or damage other than to the item itself that may result from a defect. Including, without limitation, trip charges, delivery delays, extra handling and labor involved in bordering or sculpturing. Colors are subject to different dye lots and may vary from pictures displayed on www.frozenpalms.com.
Your rug warranties DO NOT COVER:
- Damage resulting from carelessly opening the shipping packaging that the rug is delivered in, i.e. knife cuts.
- Damage resulting from any accidents or mishandling such as staining, soiling,
burning, flooding, cutting, and damage caused by pets, staining from common
household food or beverage substances.
- Damage resulting from any accidents or mishandling such as staining, soiling,
burning, flooding, cutting, and damage caused by pets, staining from common
household food or beverage substances.
- Damage or appearance issues on rugs installed on stairs, in bathrooms, or in kitchens.
- Problems caused by wetting or persistence of excessive moisture.
- Damage or appearance problems due to client's own choice of material.
- Changes in carpet color resulting from external causes, such as fading due to sunlight, lights, ozone, or spills of household chemicals and other non-food and non-beverage substances.
- Differences between the color and texture of the image shown on www.frozenpalms.com and the actual rug.
- Marks on the floor by unremoved rug protection tape.
- Problems caused by improper installation.
- Deterioration of anti slip padding that might appear over time.
- Yellowing, shedding or crushing.
8. WASHING AND CARE INSTRUCTIONS
The customer’s attention is drawn to the washing and care instructions stated on the product labels. FROZEN PALMS shall not assume any liability for damages resulting from incorrect treatment.
9. PROVIDER IDENTIFICATION
USA
FROZEN PALMS
Romaine Street, West Hollywood, CA 90046, USA
Opening hours Monday to Friday 9:00 to 18:00
P + 1 323 450 9660
P + 1 323 450 9660
Manager:
Joakim Andreasson
Contact via e-mail
info@frozenpalms.com
EUROPE, ASIA, PACIFIC & MIDDLE EAST
FROZEN PALMS
Heurlins Pl. 1, 41301 Gothenburg
P + 46 708 750 404
P + 46 708 750 404
Opening hours Monday to Friday 9:00 to 18:00
Manager:
Kersti Ericsson
Contact via e-mail
info@frozenpalms.com
11. AMENDMENTS AND UPDATES
These general terms and conditions will be updated from time to time. The new
general terms and conditions apply from the date of publication on
www.frozenpalms.com.
general terms and conditions apply from the date of publication on
www.frozenpalms.com.
Should any provision of the agreement or of the general terms and conditions be or become invalid, or if the agreement is incomplete, the remainder of the agreement shall not be affected.
12. RESPONSIBILITY
Frozen Palms / frozenpalms.com will not be held responsible for the inexecution of the contract concluded in the event of unavailability or out-of-stock condition of the product, of cause beyond control, disturbance or all-out strike or partial in particular of the mail service and means of transport and/or communications, flood, fire. Frozen Palms / frozenpalms.com will not incur any responsibility for all consequential damages because of present, trading loss, loss of profit, loss of chance, damage or expenses.
12. RESPONSIBILITY
Frozen Palms / frozenpalms.com will not be held responsible for the inexecution of the contract concluded in the event of unavailability or out-of-stock condition of the product, of cause beyond control, disturbance or all-out strike or partial in particular of the mail service and means of transport and/or communications, flood, fire. Frozen Palms / frozenpalms.com will not incur any responsibility for all consequential damages because of present, trading loss, loss of profit, loss of chance, damage or expenses.
13. IMAGE & CONTENT RIGHTS
All images and content used on the Internet may be used only by FROZEN PALMS or its partners. Any unauthorized use is prohibited.
14. DISCLAIMER FOR EXTERNAL LINKS
On www.frozenpalms.com, FROZEN PALMS may link to other websites (“external links”). FROZEN PALMS expressly declares that it has no control whatsoever over the design and content of these linked sites. We hereby exclude all liability regarding these linked pages. The owners of the respective websites are solely responsible for the content of their pages. We hereby also expressly distance ourselves from the contents of all third party pages linked to FROZEN PALMS and do not accept these contents as our own. This declaration applies to all links shown and to all content of the pages to which the links lead.
15. PERSONAL INFORMATION
Frozen Palms / frozenpalms.com is committed to keeping all information confidential that you will have to provide to place your order. The information will be used by our services only.
15. PERSONAL INFORMATION
Frozen Palms / frozenpalms.com is committed to keeping all information confidential that you will have to provide to place your order. The information will be used by our services only.
